Orders are processed on time & our couriers are delivering on time.

For residential deliveries that are ‘signature required’:  
1. Our couriers will knock on the door as usual and step back two metres (or as far back as possible). 

2. They will ask for the recipient’s name (to record proof of delivery) and leave the parcel on the ground in front of the receiver. The person receiving the parcel will not sign for the delivery directly. 

3. If no one comes to the door and there is no Authority to Leave service in place, the courier will follow the standard process which is to leave a card to call and return the parcel to our depot.

4. Upon receipt of your parcel we suggest washing your hands as on its journey to you it may have passed through many hands & locations.

Shipping fees:

FREE NZ delivery for all orders over $99

Our New Zealand delivery charge is $4.90 for orders less than $99.00 including rural delivery.


Stock Supply:

Everything on this website is currently in stock and is available for immediate dispatch, unless noted 'Out of Stock'.
Some out of stock items can be pre-ordered once we know when they are due to arrive.

NZ Delivery times: 

Always allow an extra day if you can in case of courier delays beyond our control especially if your location is out of the main centres

North Island & Auckland: 1 - 2 days, usually next day 

South Island: 2 - 3 working days

Rural Delivery: allow an extra 2 days

Waiheke Island: 2 - 3 working days
We do not courier to P.O. Boxes
We do not deliver on Saturdays, although our couriers sometimes do during busy periods.

Delivery Options at Checkout: 

NZ Delivery Signature Required:
If you are not at home when the courier arrives they should leave a calling card for you to arrange re-delivery.

NZ Delivery Leave at Door:
The courier will leave your parcel at your front door.
Neither Direct Toys nor our couriers are liable for parcels that are stolen, damaged or lost after an item has been left unattended at your door if you choose this option.

Pick-up Order:
Please arrange a time with us to collect your order, we are in Herne Bay, Auckland: ph 09 3789330  or 021 2111246 

Overseas Shipping:

We currently only ship within New Zealand but can send some of our costumes overseas for an additional shipping charge.
Please use our 'contact us' page so we can quote you a shipping price first.
This includes the Chatham Islands.

Rural Delivery:

We do not pass on the $4 additional charge that we are charged for delivering to rural delivery address.
Please ensure that you specify your RD# in your delivery address if your address is rural 
If you don't tell us we may not know to put the correct ticketing on your package and this can lead to a delivery delay.