Shipping fees:

FREE NZ delivery for all orders over $99
Our New Zealand delivery charge is $6.90 for orders less than $99.00 including rural delivery.

Stock Supply:

Everything on this website is currently in stock and is available for immediate dispatch, unless noted 'Out of Stock'.
Some out of stock items can be pre-ordered once we know when they are due to arrive.

NZ Delivery times: 

North Island & Auckland: 1 - 2 days, usually next day - Same day pickups are available.
South Island: 2 - 3 working days
Rural Delivery: allow an extra 2 days 
Waiheke Island: 2 - 3 working days
We do not courier to P.O. Boxes
We do not deliver on Saturdays, although our couriers will during the Xmas busy period.

Please note Xmas delivery times may extend out 2 - 4 extra days.

Delivery Options at Checkout: 

NZ Delivery Signature Required: Some drivers will still leave at door during Covid.
If you are not at home when the courier arrives they should leave a calling card for you to arrange re-delivery.

NZ Delivery Leave at Door:

The courier will leave your parcel at your front door.
Neither Direct Toys nor our couriers are liable for parcels that are stolen, damaged or lost after an item has been left unattended at your door if you choose this option.

Pick-up Order: 

Please arrange a time with us to collect your order, we are in Herne Bay, Auckland: ph Cara on 021 2111246 

Overseas Shipping:

We currently only ship within New Zealand but can send some of our costumes overseas for an additional shipping charge.
Please use our 'contact us' page so we can quote you a shipping price first.
This includes the Chatham Islands.

Rural Delivery:

We do not pass on the $4 additional charge that we are charged for delivering to rural delivery address.
Please ensure that you specify your RD# in your delivery address if your address is rural 
If you don't tell us we may not know to put the correct ticketing on your package and this can lead to a delivery delay.


Xmas delivery cut off times 2024: 

Rural South Island: 13th December
Rural North Island: 15th December
South Island: 15th December
North Island: 20th December
Auckland: 20th December
Pickups: 22nd December