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testimonials

quote

Thanks so much for this amazing doll house! 

It blew me away honestly!

It was very easy to set up and 

the graphics are wonderful. 

My 4yr old absolutely loves it. 

Your delivery time was 

outstanding, I have never got 

anything so fast that I have 

ordered online 👍👍 

Highly recommended 💯%

From Kerry - June 2016

Kidkraft Annabelle Dollhouse

 

Thanks so much, my daughters are in love with the kitchen.  I was really impressed by your communication and quick delivery, and that the product, and assembly time quoted was exactly as stated.  The KidKraft brand is great, and such good quality.  We will definitely be buying more from you in the future!

Thanks again.

Sarah - Auckland - May 2015
 

Read more client testimonials

 

Testimonials

We love to hear your feedback and value all your comments... please take the time to read some below:

 

t's so good to recieve what i've ordered so fast, and everything is in good condition and nicely wrapped :) and the price is a great buy! I recommend this store to everyone. (friendly service too :D )
Mion - Christchurch - Aug 2017

awesome thank you so much for being so thorough and helpful i will be recommending direct toys to all my family and friends. cannot wait to see my little girls face once its set up! 
Sarah-Jane - Hamilton - July 2017

Thank you received the package fast with no hassles. Cheers, Tess - June 2017

That's wonderful, thank you. It will be just in time for my sons birthday.
It took me time to choose the right one and was very excited to find this one. Hape All-in-One Kitchen

Thank you for letting me know! I have already got them and love them very much! Papo Dinosaurs
Thank you I have got the second parcel today, I really appreciate the delicate packing and note. Thank you again and I will definitely buy more soon!
Regards, Yang - May 2017

Thank you Cara, that was lovely of you to gift wrap it.  Have a lovely day.  Cheers, Seraya - Waitati - May 2017

I must say fantastic service from Direct Toys, so speedy and great to receive such personal service.
Best wishes, Felicity - London - April 2017

Parcel arrived. Thanks for the great service! My granddaughter will have lots of fun!
Regards, Judi Beaton - Auckland - March 2017

Many thanks for arranging such a prompt delivery of two dress ups for us. Even have two very excited little girls who will be proud to demonstrate their NZ heritage next week at their school's harmony day celebrations.
Regards, Kerry-Anne - Australia - March 2017

I have received my order for the dolls house for my granddaughters 4th birthday, thank you so much for the speedy delivery, I couldn't believe how quickly it arrived. I'm absolutely thrilled with my purchase and I know it will bring many years of fun.
Kind regards, Steph - March 2017

Thank you so so much for that - it arrived in time for me to take to the birthday girl - and I believe her parents have ordered the dolls house from you for her actual birthday this week - she'll be thrilled!
Thanks for the awesome service :-)
Maria - Wellington - Feb 2017

Thanks so much - what amazing service!!! Really appreciate it :) 
Thanks, Hannah - Auckland - Jan 2017

Happy New Year Cara
I was really impressed when the 2nd Dolls house arrived late Christmas Eve by FedEx couriers.
Having put it together while our granddaughters are away on holiday we have not encountered many problems with this one.  The only main issue is where one of the back panels does not sit in the slot provided, it appears to be a bit short. A bead of PVA Glue drying clear fixed the back in place.

As my mum used to say “if a blind man could see it he would not complain” :<). 
Again I would like to thank you for approaching KidKraft and their very generously replacing it. 
Hope you have an enjoyable year in 2017, we will definitely be in contact with you again for further presents for our granddaughters in the future.
Regards
Phill and Dot Carr. - Jan 2017
DirectToys - Please note we no longer stock this particular doll house.

Thanks Cara.  We appreciate your prompt work to solve the issue and work with us on an alternative for Christmas.
Regards, Laura - Auckland 2016

Just wanted to let you know the kitchen etc was delivered on Thursday - thanks so much for going to the extra effort to find me one.  I have one toddler who will be very excited on Christmas day!
Thanks, Lisa - Wellington - Dec 2016

Many Many thanks for wrapping it for me, this is a present for my cousins little boy, I'm all the way over in the UK so it arriving in wrapping would be lovely.
Thanks for going an extra mile for me :)
King Regards and a Merry Christmas.
Josh - UK - Dec 2016

Just to let you know the garage arrived this morning. What great service is that. Your service has been first class and the garage is going to be lots of fun.
Hope you and the family have a great holiday season.
Sue - Auckland - Dec 2016

Hi cara just wanted to say thanks for the prompt and efficient service and great pricing on the hape kitchen I shall be recommending  direct toys to others! 
hilary - Whangarei - Nov 2016

That’s awesome! Thank you so much for all your great customer service, so excited (hubby probably not!) to put this together for my daughter – she is going to absolutely love it
Laura - Nov 2016

Just to say thank you for great service - getting the fire fighters in time to go with the fire truck and all arriving beautifully gift wrapped in time for the party. I hadnt seen the fire truck in the flesh and was DELIGHTED with it, as was the birthday boy. 
thanks again
Ann Marie - Auckland - Nov 2016

Just letting you know I have received my order!
Thank you so much for the great communication and efficient shipping I will definitely be purchasing from you again
Thank you again
Kindest Regards, Eseta - Auckland - Oct 2016

Thank you so much – the toasters arrived today and it was great that the original order was able to be fulfilled. With two grand-daughters the same age, we try and keep the presents the same.
Thank you for the wonderful service.
Kind Regards, Ken & Sylvia Godden - Oct 2016

Just a note to thank you for the service you give. We recently bought an oven set for our grand-daughter and the prompt service in getting this to us was much appreciated.

Kind Regards, Ken - Masterton - October 2016

 

Received safely yesterday (Monday). Thank you for your excellent service.

Hazel McLoughlin - Auckland - October 2016

 

Thanks for the quick response. Parcel arrived today!

We've just moved so I didn't know how rural system worked.

Appreciate your response so late at night, great customer service 

Megan - Rural Auckland - September 2016


Great communication! Fast delivery. Highly recommend  thank you for my daughters kitchen, she loves it and plays with it all day! Will be ordering more from you in the future. (purchased KidKraft Large Pastel Kitchen)

Enriqua - Auckland - September 2016

 

My little box of delights arrived safe and sound this morning.  The woolly rhino and the mammoth family look very healthy and happyl

Many thanks -

Miriam - Auckland - Aug 2016

 

Thank you for the very much for the very fast service parcel arrived yesterday.

Regards

Ken and Sylvia - Masterton - July 2016

 

Wonderful  thank you very much. 

Great service.  

Kylie - Australia - July 2016

 

Fab- thanks so much Cara! What an easy way to shop :-)

Jessica - Lower Hutt - July 2016

 

The parcel arrived thanks so much for your help. The kids were so excited  by their awesome Maori costumes and have several plans already for wearing them.

Shell - Timaru - July 2016

 

Thank you for the amazingly fast service!

Very impressed and happy with order!

Jenny - Wellington - July 2016

 

Thanks again for your fabulous service Cara, always a pleasure to shop with you.

regards,

Ashleigh - Levin - June 2016

 

The children are loving their new ‘toys’ - we have set up our family corner with a Japanese styled theme - so the sushi pieces fit in perfectly! 

We will look forward to receiving the next set and can happily wait for the final pita pit set. 

Thanks again. 

Kind regards

Stacey  - Stanmore Bay Kindergarten - June 2016


Thank you SO much for your awesome service and great products, not only did everything arrive the next day, but gift wrapped and ready to go. My son was beyond excited this morning!

Thank you, will definitely be using your website again

Jessica - Auckland - June 2016

 

I've just received the Hape accessories. Thank you so much for wrapping them in birthday paper!
Such an awesome speedy service :) 

Cheers, Sharde - Auckland - June 2016

 

Wow, Thank you Cara..that is such awesome customer service

Our granddaughters birthday is not until 4th June and I had automatically thought that

I was ordering from Australia where we are and ordered early so she would 

receive it around her birthday haha .. but I send thanks for the promptness

and that you have gift wrapped.. totally grateful to you.

kindest regards, 

Pauline - Australia - May 2016

 

Thanks so much as need for Saturday 

Your service is excellent!

Shirlene- Christchurch - May 2016

 

Thank you so much for gift wrapping my purchase and your speedy service. I am sure I will be shopping with you again for future gifts for my nephew.

Regards, Victoria - UK - April 2016

 

Received thanks. Amazing service and well on time for my granddaughter's birthday.

Ann - Auckland - April 2016

 

Thank you so much! Such amazing service :) 

Cheers, Bec - Gisborne - March 2016


Thanks for everything, the kitchen arrived at my husband's work address as specified on the Monday and we had put the kitchen up over the weekend for a Sunday 3rd birthday party for our daughter. She loves it! Thanks again for the prompt service.

Joyce - Christchurch - March 2016

 

That's great news Cara. Thank you so much.

I am so excited that I got this kitchen and accessories for my little girl's birthday in March, super happy!! (Kidkraft Large Pastel Kitchen & matching sets)

regards, Delwyn - Auckland - Feb 2016

 

One very excited wee boy!!!

Thanks so much merry xmas!! ( Hape Crane Lift Bundle)

Nicole - December 2015

 

Thanks Cara! This is a Christmas present for our niece.

We live in the UK so the gift wrapping is very much appreciated! 

Merry Christmas. 

Nick - UK - December 2015 

 

Thanks so much for the very speedy delivery of Sophie’s House.  Arrived just after 9am this morning, amazing!  We are putting it together now,  it will be a lovely Christmas present for my beautiful granddaughter.  Thanks again and have a great Christmas.

 Regards

Julie Marshall - Waiuku - December 2015

 

Thanks so much Cara, especially for being so prompt and helpful with your emails.

My daughter is going to love her new kitchen (Hape Pink  Gourmet  Kitchen)

Cheers

Emma - Napier - December 2015

 

I just want to end the day with a big thank you to you for the  very professional manner with which you handled my missing parcel. It is very easy in this technological society to ignore the personal side of a problem, I felt so foolish when I discovered the missing parcels right under my nose. 

That changed to appreciation to you - for the lovely gift wrapping,  jelly beans and butterfly wings but mostly for your care and thoughtfulness - your Xmas personified. 

Kindest regards

Tricia - Wellington - December 2015

 

Your customer service is second to none I you deserve to do well in your

business.  I hope Christmas is a busy one for you.  I'm sure I will be

ordering the wooden food sets to go with the kitchen over time.  I'm not

sure who is going to be more excited about the Kitchen  - Rosa or MUM!

Angie - Auckland - December 2015

 

Fantastic service, thank you so much! 

Kelsey - Auckland - December 2015

 

Great service –arrived already. (same day to Parnell)

Thanks

Jenny - Auckland - December 2015

 

This service has been absolutely wonderful & a great way for us to plan ahead for Christmas!

Thanks again heaps. (lay-by order)

Phoebe - Christchurch - Nov 2015

 

That's perfect, thanks heaps.

I gave my grand daughter the coffee maker and the wooden dump truck and front end loader to my twin grandsons for their birthdays on the weekend - very happy grand children :-)

Thank you.

Noelene - Auckland - Nov 2015


“Thanks so much for the very prompt reply to my question followed by amazingly next-day delivery. 

The Hape and Le Toy items are great and I’m sure my granddaughter will love them! 
Barbara, Paihia, Bay of Islands” - Nov 2015

 

Thank you for the excellent service! Much appreciated

Cheers, Annalie, Auckland - Nov 2015

 

Received order, thank you for the fast service !!

Rachel, Auckland - Nov 2015

 

Such a great place to shop have always been happy with orders from you in the past, 

and the service is exceptional.

There will be two very happy girls this Christmas ☺

thanks, Ash, Levin - Oct 2015

 

Thank you so much:)

We are very excited to get it. (Savannah Dollhouse)

My daughter loves her Kidkraft kitchen we purchased from you and it looks gorgeous in her room.

Thanks again, Stephanie, Auckland - Oct 2015

 

Thanks for the wee pram, it's very cute! Arrived in perfect condition

Janet, Hamilton - Oct 2015

 

Received.  Amazing.  Thank you so much for great service.

This is going to be sent to London for my grand daughters 3rd birthday.

Again many thanks

Margaret, Palmerston North - Oct 2015

 

Thank you, Love your website by the way lovely lovely toys. 

Chelsea, Rangiora - Oct 2015

 

Speedy thank you 😊

Vicki, Invercargill - Sept 2015

 

Thanks very much. The dolls house and accessories arrived safely. It all looks very beautiful. (Cherry Tree Hall bundle) Can't wait to set it up for our daughter's 3rd birthday! 

Best wishes, Mary, Wellington - Sept 2015

 

I just wanted to say thanks for the exceptional delivery service. Item arrived on Wednesday - I was worried it wouldn’t arrive by Saturday!  My daughter loves it. (Maori girl costume)

Thanks very much.

Regards, Laura - Auckland - Aug 2015

 

Thank you so much for your excellent service.

I will definitely be back again!

Stephanie - New Plymouth - August 2015

 

Thank you for such great communication. I will be back for some kitchen accessories soon! I love your quality stock so congrats on a great store.

Lisa - Auckland - August 2015

 

Thank you for such great service, parcel arrived at midday. Will definitely use your business again.

Joanna - Auckland - August 2015 (same day delivery)

 

Thank you so much Cara.  I didn't notice the gift wrapping until re-checking the completed order.  How very thoughtful of you.

Sue - Auckland - August 2015

 

It’s here already! Amazing.  Thanks so much for the great service.

Angela - Auckland - July 2015 (same day delivery)

 

Wow you are amazingly fast. That is awesome.

Have a fabulous day.

Lana - Mount Maunganui - July 2015

 

Awesome service Cara, thanks so much for the special touch of gift-wrapping. I really appreciate it!

Leoni - Awanui - July 2015

 

Just want to say your service is amazing !! Love the emails confirming payment and balance. 

Cheers

Hayley - Lay-by Order - June 2015

 

Thanks for the advice. I might delay but will def buy in 6 months!!! Your site is great and the best priced on the market :) 

Cheers Tara - June 2015


Hi Cara thank you for your fabulous service about the dolls house-going to one very excited mum and 2 little girls. Must say you made things so easy doing this order.

sincerely Chris McMahon - Australia - June 2015


Thanks so much, my daughters are in love with the kitchen.  I was really impressed by your communication and quick delivery, and that the product, and assembly time quoted was exactly as stated.  The Kid Kraft brand is great, and such good quality.  We will definitely be buying more from you in the future!

Thanks again.

Sarah - Auckland - May 2015

 

Wow now that's what I call service!  Amazing.  Thank you so much.  I can't wait to receive them.  I think I'm more excited than the girls will be.

Cheers,

Stacey - Auckland - May 2015

 

Thank you for the excellent service!! 

Amanda - Christchurch - May 2015

 

Amazing service, really really appreciated.

Shari - Raglan - May 2015


Thank you for an amazingly fast service, I did not think the parcel would arrive this quickly. (overnight)

Kind Regards

Linda - Hamilton - May 2015 


Wow..ordered last night and delivered this morning! 

The fastest delivery ever and my daughter is loving her early birthday prezzy :)

Thanks and will definitely check back when new toys arrive.

Wani Yi - Auckland - April 2015

 

Thank you arrived today - really appreciate the amazing service!

Many thx 

Caroline - Leigh - April 2015


Goods arrived!  Amazingly quick turnaround time, thank you so much :)

(same day Auckland delivery)

Rochelle - Auckland - March 2015


Fantastic service thank you very much for such a prompt dispatch and notification!

Regards, Michelle

Little Tots - Invercargill - Feb 2015

 

Thanks again for your excellent service, will buy from you another of the furniture sets in the future.

Kind regards,
Juan - Christchurch - Feb 2015

 

Received the parcel this afternoon! Thanks so much for such a speedy, efficient order!

Megan - Auckland - Feb 2015 - same day delivery


Thank you for my order which arrived this morning.

Your service has been wonderful and appreciate the postage wrapping as has arrived in perfect order due to the extra care taken on your behalf. Also love the personal touch.
Thank you again your business and service will be spread by word of mouth to my friends and colleagues.

Cheers,

Bronwyn - Paraparaumu - Jan 2015
 

Thank you so much - I love your fast delivery - it is my daughters 5th birthday tomorrow so she will be so happy to get it tomorrow :)

kind regards 

Debbie - Rotorua - Jan 2015
(Bought the Cherry Tree Hall Bundle)

 

Thank you so much! I looked everywhere for a good quality play kitchen and I'm so glad I've found your site.
I've recommended your website. 
Kind regards, Krystle - Wanganui - Dec 2014

I just came across your shop - absolutely love it! 

Amy - Auckland - Dec 2014

 

The garage arrived this morning and it looks amazing! 

It arrived so quickly too, thank you for the amazing service : )

Kind regards

Lisa - Auckland - Dec 2014

 

Thank you for the super fast service! My daughter will love these for her birthday next week. 

Merry Christmas 🎅

Kellie - Auckland Dec 2014

 

Thank you so much Cara! 

Fantastic service (and I love the pink kitchen!)

Looking forward to ordering again soon.

Phoebe :) - Christchurch - Dec 2014

 

Thanks so much for the update Cara - I can't believe it has already been dispatched as I only ordered this Saturday night! 

Best service ever! (dispatched Monday morning)

Anna :) - Auckland - Nov 2014
 

I just wanted to let you know how incredibly impressed I am once again by your service! 

My kitchen accessories arrived today which is super quick.

I do loads of online shopping and your service through the communication, quick dispatch and delivery is outstanding.  Thank you! 

Plus I always know your products are up to date and prices are ALWAYS the best.  

The Hape kitchen is an ongoing hit with our 4 and 2 year old, the fruit smoothie set and pans get used every day - I am not kidding, every day!!  

Thanks again and might be a bit early but merry Christmas!

Sheree - Auckland - Nov 2014

 

Thank you so much again Cara. You've been wonderful accommodating to my needs (of quick last minute birthday shopping)

Thank you again :)

Regards

Janita - Wellington - Oct 2014


Thank you for your wonderful service. 

The Maori girls costume has just arrived at our doorstep  7.52 am ! It is fantastic and will be winging its way to England later today. !!

Kind regards,

Trevor - Te Awamutu - Oct 2014


I have received the two sets of butterfly wings thank-you. 

They are lovely and I am sure my granddaughter and her cousin will be thrilled with their pressies.

Love your products and will be visiting your site often.

So nice to find high quality goods that are a little different and great service to top it off.

Kind regards 

Jan - Lower Hutt - October 2014


Thank you Cara! It arrived today, beautifully packaged.
I really appreciate your swift and excellent service - will be recommending Direct Toys to friends and family!

Philippa :) - Carterton - October 2014

 

Next day delivery! Can't get better than that. Thanks for a great trade :-)

Joy - Auckland - October 2014

 

Many many thanks. Will be shopping with you again in the near future - just love the quality of your toys.
My 2year old just loves her KidKraft Kitchen we brought from you last year :)

Cindy - Hawera - September 2014


Great that was extremely quick!

Thanks, Chonny - Waiuku - September - 2014


Thank you so much for all your help with the kitchen. It's great! 

You were brilliant and your testimonials on your site say it all.

I was a bit nervous buying before I saw this kitchen and from the bottom of the country but I need not have been.

You kept in contact with me at every stage and things were to plan.

The box was a bit damaged on arrival through to the kitchen but it doesn't appear damaged. It took a while to put it together but I was impressed with the instructions and managed to put 95% of it together without my husbands help lol.

Our daughter loves it and we are all very impressed with it. 

I will differently recommend and buy from you again.

Many thanks Sarah - Invercargill - September 2014

(Bought the KidKraft Deluxe Big & Bright Kitchen)

 

Thank-you again for the awesome kitchen and utensils my daughter loves it and was so easy to put together :) 

Thank-you so much :)

Tash - Auckland - September 2014

(Bought the KidKraft Sweet Treats Toddler Kitchen, plus accessories)

 

Thanks Cara - that is amazing service! Very much appreciated.

Nikki -  Auckland - August 2014

 

Thanks Cara, it's been great dealing with you.

Kind regards Kelly - Kerikeri - August 2014

 

Thank you so much for your efficiency with this

Ann and Shirley

Little Cubs Kindergarten - Auckland - August 2014

(Bought Maori costumes)

 

What amazing service – will keep you web site to buy more things.

Kind regards

Helen Bell - Hamilton - August 2014



Absolutely amazing service, thanks SO much!  I have placed the order so hopefully it’s ok.

Thanks and kindest regards,

Sarah, New Zealand Trade and Enterprise  - Sydney - Aug 2014

 

Lovely quick service and awesome product as always.

Kindy will be very happy with the gift.

Thanks,

Elizabeth - Hamilton - Aug 2014

 

Many thanks once again for a really excellent service.

Laura - Havelock North - Aug 2014


Thanks so much, the delivery arrived first thing this morning and it's wonderful!

The kids loved it and as predicted my son was the first one to get amongst it all!

Many thanks,

Anona, Windy Ridge Playcentre - Auckland - Aug 2014

 

Thank you, such a great service!

Sarah - Auckland -  Aug 2014


Thanks so much Cara!  Your customer service never fails 

Nicole Sharpe

Centre Manager

Tiny Tuis Early Learning Centre - Auckland - July 2014


Wow!  Thank you so much for the great service and quick delivery.  We are all sorted for the party now 

Thanks again, Olivia - Auckland - July 2014


I would like to commend you on your service as my parcels arrived today and especially Cara who was fantastic with her communication thank you and I will be recommending your site to others as well as looking to shop some more.

Regards, 

Bruce - Feilding - June 2014


Super happy with the product and thank you so much for the amazing service! 

Thanks again Cara! 

Regards,

Sarah, Manukau, June 2014


I just wanted to say huge thank you for your wonderful service!

Was super fast dispatch with very clear instruction for the delivery (I loved the courier company that handled the item too!), the item was very carefully wrapped and my son is the happiest little man with his new kitchen!

I will definitely order the next toy from you :)

Thanks again.

Regards

Lisa from Auckland

 

Really want to say a big thank you to Cara @ direct toys for the quick and amazing service she provided me with my order this week!

Never received such 10/10 service and will be recommending direct toys to everyone! 

Thanks again and look forward to ordering more! 

Sarah - Auckland - June 2014


Many thanks Cara. You offer an excellent service. I used your shop three years ago when Jo's son celebrated his 1st birthday.. Hope the toy I've selected is a good choice for Eva.. Meant to add gift wrapping paper but it was very late here in the UK when I placed the order!

Many thanks once again and kind regards. (we gift wrapped the order)
Claire - UK - May 2014

Thanks for the confirmation and very quick dispatch! Great business I will be ordering again soon!!

Kind regards 

Claire - United Kingdom - May 2014


I Just wanted to send you a quick message to tell you that I am so impressed with your company I have just raved on about your products to everyone.
I brought the Big Bright Kitchen, my daughter adores it, impressed with your friendly attitude about me wanting to choose a different oven at the last minute was great and fast contact through email, also the quality of these ovens are excellent,  thanks, regards Miranda - Havelock North - May 2014

Received the toys, thank you for prompt shipment and comms!

Lauren - Auckland - April 2014

 

That is wonderful customer service. Thank you so much. I will be sure to recommend you to my friends.

Thanks, Laury - Auckland - April 2014


Thanks so much, package arrived THIS MORNING, amazingly fast service, and my kids are thrilled! (same day delivery)

The enclosed Le Toy Van catalogue has got me drooling, and now I really want the little espresso machine too . . . 

Thanks again

Jane - Auckland - March 2014
 

The parcel did arrive just as we where leaving so thank you very much for your persistence and helpfulness! You are great!!

Thanks, Rebecca Craig - Palmerston North - March 2014

 

That would be great and we would love to have that fire engine not worried about plain box either.

If you can get parts for the fire station that would be amazing as my little boy loves it so much and would be sad to part with it but like you said we will have to see about that one. (Le Toy Van old version fire engine & discontinued fire station)

Thank you so much to you and your supplier for the great customer service I really do appreciate it  and how quickly you dealt with this all.

Thanks again

Bela Doe : ) - Wellington - March 2014

 

Thanks Cara, that's amazing quick service!  

Kerrylee - Dunedin - March 2014

 

Thank you very much for being so understanding and friendly. The butterfly wings have just arrived today and I love them.

Thanks again for an outstanding service.

Janeya - Invercargill - March 2014

 

Just a quick email to let you know that we got the wings.
My daughter is sooo happy about them I'm not sure when she'll take them off ;)

Thank you 

Cristina - NSW - March 2014

 

Thanks so much for the smooth purchase i will definitely be shopping with you again :)

Thanks so much got order today love everything.

Kind regards

Lara - Hamilton - Feb 2014

 

The package for my Maori Girl Costume arrived 17/02/14.  Just wanted to let you know and how happy I am with it.

Kind Regards

Adrienne - Feb 2014

 

Thanks for your service over the Christmas rush.

Just some feed back for your regarding the Le Toy Van Barbarossa Pirate Ship TV246 that you may want to follow up with the supplier.  When we opened there were three pieces that the glue had failed on; the cannon, the stairs and the piece that holds the ladder in the hull of the ship. Nothing that super glue wont fix.  

The Janod Magnetic Helicopter and Rocket are a major hit as well as the pirate ship.

Thanks for your service and have past your website on to a few others 

Justine - Rangiora - Jan 2014

 

Thank you for making it easy and for answering all my questions, parcel turned up when you said it would and I l know the boys will love the castles. (purchased Excalibur & Camelot castles)

Sharon - Christchurch - Feb 2014
 

Good Morning Cara. Thank you, you have gone extra mile for us. Five star service!! 

You will make my 7yr old so proud on international day.

(purchased a Maori girl costume)

Cheers, Val - Malaysia - Feb 2012
 

Wow, that's awesome service.

We actually live in Fiji and my mother-in-law will be bringing the costumes up with her. The kids have an international assembly every year so they are going to look great in these. 

Suzanne Mace - Fiji - Feb 2014

 

Thanks Cara poi’s arrived today – we luv themJ

Thanks for the excellent service.

Happy days,

Annie - Christchurch - Feb 2014

 

Very happy birthday girl. Amazing service, communication and delivery... We will definitely be keeping in touch. Thanks heaps!

Jarod - Auckland - Jan 2014

 

Just wanted to message you to Thank you so much for the wee Janod Kitchen!!, it is so gorgeous!! Chanel absolutely loves it!!

Thanks for the fantastic service!!.

Hope you all had a fantastic Christmas & New Year!!.

Cheers, Andre Johnston - Gore - Jan 2014

 

Just like to say a big thank you for how quickly you dispatched my order!!

It arrived super quickly, and Im very happy.

cheers!

Brandon - London - Jan 2014

 

Thanks Cara!

All has arrived - thank you so very much for all your efforts. Its so lovely to get the personal touch especially via online shopping :).

My little boy is going to be over the moon with his goodies. Hope you have a lovely Christmas and holiday.

kind regards, Michelle Amberg - Auckland - Dec 2013

 

Great stuff & great service 

Thank you very much 

Merry Xmas 

Kind Regards, Tracey - Christchurch - Dec 2013
 

Received the wooden tractor. It is perfect. Thank you. Will shop again.

Cheers Gaye Mackie - Dec 2013

 

Received both packages. Thanks for your excellent communication in between.

Can't wait to set the kitchen up on Xmas eve.

Jessica - Wellington - Dec 2013

 

Thank you for all your help. I must say I have been really impressed with the service I've received from you, and will definitely be using Direct Toys in the future. And recommending you to friends and family. Thank you for providing such a quality product and equally excellent service. 

Merry Christmas! 

Kind wishes

Tanya Bardell-Young - Wellington - Dec 2013

 

The pink kitchen has arrived. My granddaughters are going to love it. Thank you and your team very much for delivering so quickly.

Have a very Merry Christmas and a Happy and Safe New Year.

Warm Regards

Christine - Gore - Dec 2013


Dear Cara, This is perfect, I have received my order.

Loved the perfect gift paper and lovely quality too of the butterfly wings..

I will forward the photos of my niece enjoying them later

Thanks. Once again for prompt service and will come to you for gifts again.

Swati, Kitchen Designer - Auckland - Dec 2013


Hi Cara, The remainder of my order has arrived and I would like to thank you for the great service.   Your wrapping has saved me a lot of time and trouble and I will definitely deal with you again.

Many thanks and have a great Christmas

Jean Paton - Auckland - Dec 2013

 

Hi Cara, a big thank you for your fantastic customer service, it has been a pleasure dealing with Direct toys. 

I am excited about receiving the dollhouse, I am sure my daughter will have hours of fun with it (as will I!).

Have a wonderful Christmas and I look forward to dealing with Direct toys again.

Kind regards,

Nicky Alexander - Wellington - Dec 2013

 

HI Cara, Parcel arrived today.. it's FANTASTIC!!!  well done you. (Maori costume & poi)

Sue - Porirua - Dec 2013

 

Thanks Cara I really appreciate your great communication. I will have one very happy 2 year old on her birthday!!

Joanne - Hamilton - Nov 2013

 

Thanks Cara for your excellent customer service – Monday will be fine thanks.  Grandchildren J

Kind regards

Michael - Auckland - Nov 2013

 

Just a wee (late) message to say the parcel arrived, wrapped very pretty, my boys will be very excited this Christmas!

Thanks so much,

Melissa - Whakatane - Nov 2013

 

Many thanks

Just a note to let you know the butterfly wings arrived today. They look lovely and I know one small grand daughter will be thrilled. I would love to buy some of the lovely wooden toys on your website, but they have to be taken back to Australia after the holiday here.

Thank you for the great service.

Kind regards 

Jill Hyndman - Katikati - Nov 2013

 

Thankyou so much for the pull along croc.

Can't believe I got it SO quickly!!

Love it!!

Regards, Jenny Oxley - Auckland - Nov 2013

 

What an amazing site you have, glad I've found it as I love the wooden toys.

Have a great day.

Regards,

Ces - Pukekohe - Nov 2013

 

Thank you Cara for your great customer service.

I know my Gand daughter will love the high chair and cradle which I purchased for upcoming Xmas and birthday.

I will definitely be ordering from you again. 

Thanks again for great prompt friendly service. 

Cheers! Serena - Greytown - Nov 2013
 

I'm not sure if I ever thanked you for the last order but the stuff is amazing and my daughter loves it all especially the kitchen :) (pink vintage kitchen)

Kathleen - Nelson - Nov 2013

 

Thank you so much for the 30 days credit terms - it was much appreciated :)!

The kids are really enjoying the kitchen and the other little things bought from you, we appreciate your quality, care and speedy delivery. (red vintage kitchen)

Kindest Regards,

Kaileen,

Avonhead Playcentre - Christchurch - Nov 2013

 

Awesome customer service, thanks so much for your emails to keep me in the loop. sometimes when you hear nothing you wonder if it will ever come. 

and just in time for his birthday next week :) 

regards, Julie - November 2013

 

Thank you..Good service, received my order thank you.

Look forward to shopping with you again. 

Many thanks.  Serena from Masterton - Oct 2013

 

Replacement has arrived in Havelock North and all works well. Assembled

and used - so cute! (Janod Crazy Rabbit Cart)

Many thanks for your effort to sort it all so smoothly and efficiently.

Ngaire - Oct 2013 - (problem solved with replacement within 4 days)

 

It is so great to be able to pay your items off, it certainly meant I’ve been able to purchase the larger priced gifts without the stress of having to spend all that money at once.

I greatly appreciate it and have put forward your website to anyone I get the chance hoping they too will purchase from you.

Kind Regards

Lydia - Layby order - Oct 2013

 

Just wanted to let you know the Maori costumes arrived in Jakarta today, in plenty of time for Friday.

The kids love them.

Thanks again for processing the order so quickly.

Kind regards

Jayne Dalmer - Jakarta - Oct 2013

 

Thank you so much!

You guys provide such an awesome service, goods turned up faster than fast and free gift wrapping is lovely!  

I couldn't be happier with everything and have been sharing my new found love of your site!

Thanks Jane from Christchurch - Oct 2013 

 

Thank you so very much. I really appreciated your service and your smile. I think you are doing an awesome job.

Chrissie Gladstone - South Island - Oct 2013

 

I have to say what a pleasure it has been dealing with you and this company!!!! We shall return without a doubt.

Regards and thanks.

Chris from Nelson - Oct 2013

 

It has arrived safely.  Thank you for your fantastic service very impressed all round.

Kind regards

Christine - Richmond, South Island - September 2013

 

Thank you so much for gift wrapping my order! 

Really appreciate such quick and caring service. It’s for my grandson’s 2nd birthday – I’m sure he’ll love it.

Best wishes June Phillips - September 2013

 

I also wanted to say thank you for the speedy delivery for The Tiny Tuis order this week. 

The children have been dressed up in the new dress ups all week and they are loving the dolls bassinet and highchair.  :)

Thanks!

Nicole - August 2013

 

Wow! Thanks direct toys what a great and speedy service! I will be recommending you to our friends.

Kind Regards

Stephanie Brosnan - August 2013

 

Thank you so much Cara for your assistance and prompt attention, in getting the order away and onto the Courier to me .. and so I receive .. before we head off-shore on Friday for a few weeks ...

Really appreciated all your assistance this morning with my 'shopping' ..

So nice to know I have got exactly what my darling wee grand-daughter wants for her b'day ..

Until next time ..

Kind Regards

Elizabeth - Napier -  Aug 2013

 

"Mine arrived this morning! Thanks so much Cara, they are gorgeous! and as always it's a pleasure to buy through you ;)" 

Ashleigh bought some new 2013 Le Toy Van toys - July 2013

 

Hey everyone thinking about buying from direct toys I highly recommend them, my daughter has just had her 3rd birthday I ordered the espresso kitchen and the cookie set they arrived within two days in great order, great clear instructions on how to put kitchen together I am so happy with the quality of the goods.
My daughter absolutely loves her new kitchen along with her friends and cousins they cant get enough of it!!
Thankyou Direct Toys will defiantly be using you folks again.
Kindest regards a very happy customer
Megan Pirret - July 2013

 

I just wanted to say thank you for my order that arrived this morning.
Dinosaurs look great & I am sure my son will be thrilled with them when I deliver then to him in Japan in a couple of months.
Must say it was nice to have a shipping notice included with the purchase. Too many online retailers don't seem to bother these days but it was wonderful to get from your store.
Also have to say that Castle Parcels seem to look after items better than NZ Post/NZ Couriers, as the box this morning looks in great condition especially when compared to another purchase that was delivered on Tuesday by Courier Post, which looked like it had fallen down a mountain on the way here, thankfully contents were unharmed.
Keep up the good work & thanks again.
Sincerely,
Andrew Mitchell (sent to Christchurch) - July 2013

 

I just wanted to email you and thank you for getting the parcels here on time for my daughters birthday.

The furniture is gorgeous and looks great in her dolls house.

Thanks again,

Hayley Harding - July 2013

 

thankyou so much for your fantastic service!!!!!!

Denise from Porirua

 

Wow!! Such amazing service going above and beyond!!
There was a slight manufacturers fault with a toy we received as a gift and Cara drove all the way to our home the same day we notified her of the fault to swap the piece over, no questions asked!
This level of service just does not happen any longer so we are so grateful to you for offering to do this!
Your store will be very highly recommended to all our friends and family, and aside from the very small fault which has now been fixed, the toy is of fantastic quality and definitely looks long-lasting, unlike plastic toys you see throughout the stores nowadays.
Thank you so much,

Monique from Auckland

 

Hi there, Just letting you know both the kitchen and cookie set arrived today thankyou very much for the quick delivery I will be recommending your site to friends and family, haven't set up kitchen yet will let you know what I think once set up..

Kindest Regards

Megan from Fielding


Being in business myself I wanted to give you a bit of feedback....
Your website is one of the friendliest & easiest I've ever used which makes it a delight to purchase from. Your emails are regular enough to make me remember your company, but not too often that it starts to get annoying. I have unsubscribed to nearly every other company as they send to often - but yours are perfect. Your delivery options are great and well priced, and most importantly your toy prices are really reasonable. I usually find in NZ that we get very overcharged for everything, and I buy as much as I can overseas, such as books, clothes, shoes, cosmetics... But I think your prices are very fair which makes me happy to keep making purchases through you.
Just thought you might like to know those things as I don't buy much from you anymore as my kids are older, however whenever I do I'm always very very pleased with the whole experience.
Thanks again,
Heather of Little Angels.co.nz
 

Thankyou so much, have enjoyed dealing with your company nice and straight forward unlike some online shops :) I will let you know when it arrives thanx again, Megan, from Fielding

Hi Cara,  Everything has arrived now, thanks for the great service. I’ll be back in the near future for sure!
Cheers, Paul, from Wellington

Hi Cara, Sensational service and communication second to none!
The boxes have just been delivered to my door now (11.45am) and I can't quite believe I only ordered them at 4.30pm yesterday!
Will definitely use your website again (especially with free delivery) and recommend to others.
Huge thanks, my daughter will be rapt!!
Victoria from Remuera, Auckland

Thanks to you for the amazing service. The helicopter arrived quickly and is a huge hit!
Since I live in the UK it is timely and expensive to send toys to my very good friends on Waiheke who have 3 young children at Christmas and on birthdays. I will definitely be coming to you again.
Thanks.
Best regards, Vanessa Guttridge, from the UK

Hi Cara, Thank you for prompt dispatch. We love your product.
Cheers, Barbara from Auckland

The new website is fabulous - so easy to navigate. I had little Miss Aged 4, (nearly 5) looking over my shoulder checking it out too!
Look out for my next order. Kind regards, Kathleen

Hi Cara, The papo guys arrived this morning, thanks so much for the great service.
Liv has been through the catalogue and circled all of the ones that she wants, so stay tuned for some more orders, when she's saved her pocket money!
Have a great day. Thanks, Stacey from Wellington

Thanks so much. Both parcels just arrived. I'm so very thrilled.
Thanks for the excellent service that went far beyond.
Kind regards, Kerry
 
I received my parcel this morning! yet again fabulous service.
Always a pleasure to deal with you
Thank you, Ashleigh

Hi Cara, I have now ordered and paid for the Papo Dragon and its rider.
Thank you so much for all your help and I'll check your website next time when it is time for presents.
Have a lovely day! Helena from Gisborne

Hi there Cara, thanks so much for your speedy order turn around.
Great service, thanks so much :) Bron from Wellington

Thanks Cara, Thank you for all the extra organisation on my behalf.
I'm very grateful. Kerry from Waikanae Beach
 
Thank you very much. The wings have arrived promptly and my daughter is delighted with them.
I am very impressed with your service and the quality of the product.
Thank you, Gayle, Christchurch

Hi Cara, It arrived on Monday morning; so very quick indeed!! (3 working days to Sydney). Thank you so much for your help and for having it sent to us. It will be a very special birthday next week!                       
Sara, Sydney Australia (purchased Hape Gourmet Kitchen)

Whoa the parcel arrived this morning! Thank you for such amazing service....it's not often that expectations are exceeded but this is definitely one of them!
Thanks again, Virginia, Te Aroha

Thank you very much for the lovely toys and dress ups. The children were very happy!
Thanks again very much
Heather x

Awesome Cara, thankyou so much for all your help!
My little girl is going to love it all so much, i will definately be buying from you in the future.
Have a wonderful christmas :-) Mel
p.s. Everything has arrived! It's awesome, I love the food :-)
Thank you again.

"Great service, Great prices, great products, always a great shopping experience! " Ashleigh.

I just wanted to say thank you for the incredibly speedy delivery - truly amazing to order something in the morning and receiving it later that day!
Can't wait for Christmas to give the gorgeous toys away. Kind regards, Maria

They arrived very quickly. It was great dealing with you thanks. My granddaughters will love these in their Christmas stockings. Regards Kathy (butterfly wings)

Thanks, Cara - you'll make a little person very happy! - Ainslie

Thanks for being such a pleasure to deal with - great costumer service skills! Jaime

Cara, that is amazing service. Whether or not it gets here in time, I really appreciate your efforts! Thank you,
Cheers, Tamsin (arrived on time via overnight satchel to South Island)

Hi Cara yes it has arrived safe and sound so thank-you for arranging to get it here so quickly.
Hope you have a good Christmas. We will definitely use your site again, I love the Le Van Toy range.
Sarah

Thanks so much, we received the parcel yesterday.  Great - fast service.  I can't wait for my little girls birthday so we can start playing with the dolls house. (purchased Sophie's doll house)
Sarah
Paraparaumu

Thanks very much. My nephew got his parcel today. This is the first time I've used you guys and am very impressed!
Thanks, Lyn

We bought the little oven last year and I am so excited to add to her little collection.
Thank you for the awesome service. Kind regards, Kirsty

That's wonderful, thank you so much for your prompt attention :) Tessa, (order packed & couriered within 1 hour of placement)

Thank you. Your company's interactions with customers is just fantastic - I commend you.
Monique

Your a star!! thanks so much for great service!.
I've forgotten what I have - its so exciting. (layby order)
thanks, Tania

Excellent service! Thanks for emails and speedy delivery.
Kind regards, Bronwyn

Hi Cara, Got the parcel yesterday.  She will love it. (honeybake mixer set)
Thanks for the great service and communication, I really appreciate it and look forward to purchasing off you again.
Thanks Michelle

Hi Cara, I ordered the pink kidkraft kitchen off you in May, Just thought i would let you know its great and thank you for all your help last time with purchasing it, you were so lovely I've come back to do my Christmas shopping :)Regards, Ashleigh

Package received and thoroughly delighted with items and with service.
Very fast and attention to detail excellent. Regards, Jacqui.

Just wanted to say thank you so much for your wonderful service!  Just brilliant!
Plus I LOVE LOVE LOVE the dollhouse, furniture and dolls - it's a beautiful product and I cant' wait to give it to my little girl on her birthday. (lavender doll house, starter deluxe furniture & dolly family)
I will definitely recommend you to all my friends and colleagues and be shopping with you again soon.
Have a lovely day and keep up the wonderful job you are doing! Kindest, Catherine

Hi Cara, Brilliant service, thank you; we could not have asked for better. (purchased Cherry Tree Hall). Thanks again for the sterling service.  We’ll definitely be recommending your company to our friends! Regards, Rhys

I purchased a couple of butterfly wings from your store recently (which my daughters love), and was really impressed with your fast and friendly service, as well as the items themselves. Kind Regards, Yumiko from Kidsgear

I am very impressed with your prompt service and will definately use you again in the future and will tell all my friends about your wonderful service. Thanks again Rebecca

That’s so fast!. How exciting! Thank you. By the way, your prices were really good compared to others on the net. Will spread the word amongst the mums! Have a good day, Susan

Hi Cara, the mammoth fig arrived today, thanks again for helping me to grab this hard to find piece. Much appreciated. Thanks again, regards Pete

Thank you for doing the refund for the Honeybake kitchen so promptly.  Would also like to say that we are very impressed with the service you offer and now that our grand-daughter is staying with us I'm sure we'll be buying from you in the future. Regards Kathy

Received the doll house yesterday, it is beautiful. Thanks for the great service! Regards, Abbie

Hi, Thanks for getting back to me so quickly (as always, I really appreciate your fantastic communication skills as they are quite rare) I have just put through my order Best Wishes, Zoe

Thank you so much for the speedy service.  The girls were delighted to have the wings today! Regards Susannah

Just wanted to let you know how pleased I am with the toys I got from you :D My little girl will be very pleased come Christmas! Cheers Kylee

Dolls house arrived yesterday Thanks for the quick and easy purchase. The girls love the dolls house thanks again!!! Wendy

HI, JUST WANTED TO THANK YOU SO MUCH FOR THE OUTSTANDING SERVICE YOU PROVIDE.  MY DAUGHTERS ABSOLUTELY LOVE THE NEW KITCHEN.  IT IS REALLY STUNNING. THANKS AGAIN, KIM
 
The ark arrived this morning! I was delighted that it was so quick. Thanks again, Natacha, Australia

Thank you very much for such a prompt delivery it arrived safely, we are very thrilled with it as I know our wee grandson in USA will be. Regards, Jan

I just wanted to say thanks for the excellent service, as always.  The parcel actually arrived last night! Thanks again. Regards Nick

How much do I love shopping with you!! That will teach me for ordering from someone else LOL. Thank you so so much, will be back before Christmas for another visit :-) Nikkie

We received the package on Friday, my daughter will love it. Thank you for all your help, I will most definitely be shopping with you again. Kind Regards Jennifer

Hi Cara, got the package, picked it up at 1 pm this afternoon. Thanks heaps that made it really easy for me. I had a look at a dolls house from a shop in Newmarket but it's quite a hassle for me to get there and then get the whole thing back on the boat. So this was fantastic especially as I knew what I wanted. Thanks again kind regards Veronika, Waiheke Island

Thank you Cara for organising our garage and ensuring that it arrived to us safely. Oliver is very excited about it and didn't' want to go to bed last night as he wanted to stay up and play. It's great and we're very happy with it. Kind Regards Cara

Hi Cara, just wanted to let you know that the toys arrived on Tues morning, LOVE them!  I also wanted to say thanks for your amazing service, it was so great having the layby option and I'll definitely be back for more!! Thanks, Pip :)

The parcel arrived Tuesday, just in time for my 2 year old's birthday.  Its a beautiful toy and already is well loved. Thank you so much for your prompt service!  Melanie

I just wanted to let you know that the Fairy Tale Court I ordered from you arrived safely on Monday.  I have hidden it away until our daughter’s birthday in September and look forward to seeing her face when she opens it! Thank you so much for your efficient service – we will be happy to “do business” with Direct Toys again in the future! Lesley

Thankyou so much - they look fantastic - and realistic which is what we wanted! Hopefully we will win the Rock Eisteddfod challenge with these!! Belinda - purchased Kapahaka Tama costumes.

Just a quick email to say that I was very impressed with your service.I ordered the gift for my son late one evening, and the next day, it had been delivered to my door - which I was very surprised about.  The hand written note also was a great touch. Thank you. Shari

Thank you for all the running around you did for us. It is great to come across some great service. Thanks CJ

Just thought I'd let you know the castle arrived. We planned to wait until just before our son's birthday and put it together - but I envisioned us needing some random screwdriver so we decided to take it out last night - How awesome! Fits together so easily - looks hardy enough that even my two year old destructa-boy can't damage it. We are both extremely impressed and were just stoked with the service we received too. So handy to be able to laybuy and the contact was great. have recommended your site to all our friends! thanks again Elizabeth and Lewis

I just wanted to let you know that the package arrived several weeks ago but we only gave the dress to Aimee on her birthday this past weekend. The dress fits perfectly and is absolutely gorgeous – she thinks she’s the bees’ knees!!! Thank you so much for a fast, friendly and hassle free service.

Excellent purchase. these are the best tree stands I have used (and coming from North America, this means something!). thank you and Merry Xmas.

Came around and bought a 10' stand from you this afternoon. After years of trying to hold Xmas trees in a bucket with blocks & wedges, putting up a Xmas tree this year was a breeeze!. Definitely the sturdiest & best stand I have seen. Thks!

Furniture received this morning, many thanks, I have recommended you to my friends for your FAST, friendly service and well priced toys.

Thank you so much for the wonderful prompt delivery - my grandchildren adore the Le Toy Van range !! You saved me hours of shopping ! Congrats on the excellent customer service Carolyn

Hi there!
I ordered a dolls house and furniture set last Wednesday from you. I don't usually send feedback to companies, but I just wanted to email you to say thank you so much for the exceptional service I received from your company at such a busy time of the year. My parcel arrived by Friday (2 days later) - I couldn't believe the speed of it! What fantastic service!!! Many thanks for making my shopping so easy - I look forward to using your company in the future, and will not hesitate to recommend you to others! Merry Christmas! Kind Regards Nadine

The kids have had a ball with the pirate ship - a great addition to the castle we bought them last year - and your service is fantastic (even to the point of last minute Christmas Eve purchases on your doorstep! Thanks again!
We'll be back! Alison

I forgot to say - thank you for your outstanding service too. It was great to see the parcel posted asap after my order was placed. And the follow up is appreciated too. Janet

Safely received thank you. Great service and we are thrilled with the quality of the Honeybake Oven. So much nicer than the plastic ones, we think. Regards, Laurel

Thanks for the FANTASTIC service, once again! Alison

Our order arrived yesterday morning. Just want to say thank-you for your prompt, friendly and efficient service. Kind Regards,Jo

Many thanks for your prompt service once again. My grandson is going to love his gift. Regards, Dianne

Thank you for your prompt service and helpfulness, I will not hesitate to purchase from you again and recommend you to others. Thanks, Alison

Thanks very much Cara, it's always a pleasure to deal with you. Kind regards, Nikkie

Wow that's amazing service thank you. Helen

No questions, just a big thank you for such prompt delivery. Nik

I received the Budkins dolls today...there will be a very happy princess on Monday morning. Thank you for processing the order so efficiently. Kind regards, Salome

Thanks for your prompt service - the cooker is gorgeous!!  I will definitely be using your site again!  Neree

Thank you very much for your service - I have already mentioned how fantastic it was to get your email offering to expedite to two different people who have young children. Judi

You are a champion, you are fast becoming my favourite retailer. Regards Karen

Wow what quick service, that awesome thanks.  Cheers Elysia

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